Returns

To start the return process for your order, please enter your email address or phone number and the order number below.

Domestic Shipping & Returns

How do I return?

  • Enter your order number and email address or phone number in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

TRANSMIT TIME

All Products are shipped and delivered within 4-5 business Days

Express Delivery available at the checkout for Zone A & Zone B
Express Delivery reaches within 2-3 Business Working Days

Zone A - Mumbai, Navi Mumbai, Thane

Zone B- Zone B - Delhi, Tamilnadu, Karnataka, Aandhra Pradesh, Telangana, Kerala, Maharashtra, Gujarat, Rajasthan, Punjab, Haryana, Uttar Pradesh, Madhya Pradesh, Goa

What items are returnable?

Products under sale are not eligible for returns & refunds the exchange validity only extends if the product received is broken.

You can return your items within 15 days of receipt of your shipment.

  • They must be in original condition
  • They must be unworn
  • In the original packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • There are no charges for return. 
  • Original shipping charges (if any) are non-refundable

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email or message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
  • If you are approved, then you will receive store credit of the refund amount which you can use to buy any other product from our website. This store credit will be valid for a year from the date of return approval.


Global Shipping & Returns


Shipping Fee

  • Canada INR 2000/- i.e. CAD 33.98
  • UAE INR 1000/- i.e. DHS 49.40
  • New Zealand INR 2408/- i.e. NZD 46
  • Australia INR 1385/- i.e. AUD 25
  • USA & Rest all other global countries INR 1700/- i.e. USD 22.86
  • Free Shipping on orders above 250 USD

TRANSIT TIME

Transit time to most global countries is usually 7-8 working days, but it may take up to 12 working days for you to receive your package, depending on the time it takes the customs office in your country to clear your package.

Returns & Refunds

  • Items cannot be returned or replaced once the product has been delivered

Customs & Other Duties

  • Some countries levy import taxes, custom fees and/or other duties when goods are imported in.
  • These charges will typically be due once the shipped goods arrive at the country of destination.
  • The customer is responsible with ensuring to comply with laws & regulation of the country of destination.
  • Queen Be Store does not have any responsibility on these additional charges that may apply.