To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address or phone number in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
Products under sale are not eligible for returns & refunds the exchange validity only extends if the product received is broken.
You can return your items within 15 days of receipt of your shipment.
- They must be in original condition
- They must be unworn
- In the original packaging
Free gifts or promotional items are not returnable!
Are there any charges for return?
- There are no charges for return.
- Original shipping charges (if any) are non-refundable
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email or message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
- If you are approved, then you will receive store credit of the refund amount which you can use to buy any other product from our website. This store credit will be valid for a year from the date of return approval.
- The International Shipping Fee is Rs.1000 for all global orders.
Returns & Refunds
- Items cannot be returned or replaced once the product has been delivered
Customs & Other Duties
- Some countries levy import taxes, custom fees and/or other duties when goods are imported in.
- These charges will typically be due once the shipped goods arrive at the country of destination.
- The customer is responsible with ensuring to comply with laws & regulation of the country of destination.
- Queen Be Store does not have any responsibility on these additional charges that may apply.